Returns & Refunds Policy

Returns & Refunds Policy

At Libaas London, we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our returns, exchanges, and refunds policy below.

1. Returns, Exchanges & Refunds Eligibility

You may request a refund or exchange within 14 days of receiving your order, in accordance with the UK Consumer Contracts Regulations.

  • Refunds are available for eligible returned items.

  • Exchanges are available subject to stock availability.

  • Store credit may be offered as an alternative to a refund at our discretion or upon customer request.

2. Conditions for Returns (Refunds or Exchanges)

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Have all original tags, labels, and packaging intact

  • Show no signs of wear, washing, or damage

  • Be returned with proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may be refused and returned to the customer.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at libaaslondonteam@gmail.com within 14 days of receiving your order.

  2. Provide:

    • Your order number

    • The item you wish to return

    • Whether you are requesting a refund or exchange

    • The reason for the return

  3. Our team will review your request and provide return instructions, including the return address.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs, including postage and packaging.

  • We strongly recommend using a tracked and insured delivery service.

  • Original shipping fees are non-refundable, unless the item is faulty or incorrect.

  • Libaas London is not responsible for items lost or damaged during return shipping.

5. Inspection & Processing

Once we receive your return:

  • The item will be inspected to ensure it meets the return conditions.

  • Approved refunds will be processed to the original payment method within 5–10 business days after inspection approval (processing times may vary by payment provider).

  • Approved exchanges will be dispatched once the returned item has passed inspection and subject to availability.

If the requested exchange item is unavailable, a refund will be issued instead.

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us at libaaslondonteam@gmail.comwithin 48 hours of delivery and provide clear photos.

  • In these cases, Libaas London will cover return shipping costs.

  • You will be offered a full refund or replacement, depending on your preference and stock availability.

7. Non-Returnable Items

The following items are non-returnable, unless faulty:

  • Items that have been worn, used, washed, or damaged

  • Items returned without original packaging or tags

  • Sale or discounted items (unless faulty)

  • Gift cards are non-refundable and cannot be exchanged for cash.

8. International Returns

For international orders:

  • Customers are responsible for return shipping costs, customs duties, and taxes.

  • Any customs charges incurred on returned items may be deducted from the refund.

  • Original shipping fees are non-refundable unless the item is faulty or incorrect.

9. Contact Us

If you have any questions about our returns and refunds policy, please contact us at:
📧 libaaslondonteam@gmail.com

Thank you for shopping with Libaas London. We appreciate your trust and look forward to serving you again.